Client Services Representative

The Client Services Representative will be responsible for a variety of duties largely centered on telephone support to provide creative and strategic recommendations to clients based on the clients’ individual needs. These strategies include website design/layout, technology integration/direction, online marketing direction/integration, e-communications strategy/design as well as overall online marketing recommendations.

Position Responsibilities:

  • Excellent verbal and written communication skills
  • Handle inbound calls and provide web knowledge and technical support to clients
  • Support requests include:
    • Website updates which include: basic changes/edits
    • Product related outbound calls (Billing, Questionnaires, Approvals, Verifications Calls)
    • Troubleshooting client issues
  • Consult and upsell on additional products
  • Perform quality assurance for client websites and new product releases

Job Requirements

  • Proficient in Microsoft Office
  • Knowledge of social media (Facebook for Businesses)
  • Basic HTML knowledge (Recognition, do not need ability to write code)
  • Telephone based client support or customer service experience
  • Sales experience
  • Bachelor’s degree or equivalent related work experience concentration in business, marketing or advertising preferred